Support

Assisted-pilot support

Each pilot customer must have a named Toplorgical account contact and an agreed escalation route. Support requests should include the affected workspace, time, page and a description that does not expose passwords, API keys or unnecessary personal data.

Priorities

• Critical: suspected security incident or production access unavailable.
• High: a core governed workflow is unavailable with no practical workaround.
• Normal: guidance, data correction, configuration or non-blocking defect.

Launch requirement

A public support address, published service hours and contract-specific response targets must be approved before unrestricted public launch.